Merchandise may be returned within 7 days of receipt date for refund ,exchange or online store credit only. Items must be unused and in original box.
Restocking Fees: Please note that returns initiated at the customer’s request will incur a 25% restocking fee, deducted from the refund to cover processing and restocking costs. However, returns due to our error, such as wrong or defective products, are exempt from this fee.
Credit Card Transaction Fee (3%): Processing fees are non-refundable except in cases of broken, missing, or defective products.
Our Delivery Policy
All orders must be paid in full prior to delivery. All items will be delivered to front door. Claim cannot be made for shortage or damage after 24 hours of receipt of merchandise.
Please note:
Aquarina is not responsible for delays beyond its control.
Aquarina is not responsible for any plumbing or installation charges or mistakes.
Once your order has left the facility of Aquarina or its vendors, the order cannot be cancelled. It will have to go through the regular return process and you would be responsible to pay for the shipping cost that occurs.
How will I receive my refund?
Once the return has been processed, you will receive your refund via the original method of payment you used to make your purchase or E-transfer to your email.
When will I receive my refund?
Once approved, it can take between 7 to 10 business days for the refund to show on your bank/credit card statements.
Refund Procedure:
1. If you would like to return a product, please refer to the list below to see if your product qualifies for a return. If not stated online, you may email us at Sales@aquarina.ca to confirm as to whether the product can be returned. Feel free to call us.
2. Have the following info ready to initiate a return.
- Your original order number
- Item(s) you would like to return
- The reason for the return
Return Acceptability
Opened or used products, or any items listed below as non-refundable/Final sale are not within our return guidelines.
| Items | Returnable Condition |
| Clearance Items | Final Sale – No Returns |
| Special/Custom Order | Final Sale – No Returns |
| All vanities | Final Sale – No Return |
If you are returning an order that was sent to you in error, we will send you a no charge return label. For all other returns, you are responsible for the cost of the return.
In case of return the restocking fees will calculate as per the manufacturer policy.please note you need to contact our customer care department.
Exceptions
- After 7-days from your order, please contact our returns department to see if your product qualifies for a refund or exchange.
- Defective products – products with defects under warranty will be exchanged. Please call us at 647-783-3255 if you encounter any problems with your purchase and we make sure any issues are resolved in a timely manner.
Cancellation of an order
In most cases we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact our customer care team immediately to check. If your order has already been processed, contact our returns department for Return Merchandise Authorization via email or telephone once you have received the product.
*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.
